This document sets out the Customer Care Policy of Tope Adebayo LLP (TALLP) as a Data Protection Compliance Organisation (DPCO), it covers activities which will be undertaken by the firm in its operations in Nigeria and globally.
In accordance with our vision of creating a trans-generational legal conglomerate with broad legal expertise and multi-industry specialties, we are committed to providing exceptional services to our clients with clear standards set for customer care. We work within a set of principles that benefit our clients, our partners, members of the public that we come into contact with and our staff: to work collaboratively; to embrace challenge; to innovate every day; to create cutting edge solutions, to be a partner of choice; and to work smarter.
We will comply with all legislation, standards, statutory and other obligations and best practices which are relevant to our activities and the jurisdictions in which we operate. Where necessary and reasonably possible to do so, we will seek to comply with a client’s policies without conflicting with our policies or other obligations.
Notification of a breach or potential breach of this policy will be reported to the Practice Manager and may be escalated to the Management.
This policy aims to help us provide all interested parties with the highest standards of service.
TALLP is responsible for reviewing and approving the content and implementation of this policy. We are also responsible for monitoring its application and reinforcing it where necessary. The Practice Manager is responsible for taking measures to help staff act in compliance with this policy. Line managers and supervisors are required to check that their team are aware of this policy and any associated guidance. All staff are required to comply with the policy requirements and share responsibility for our performance in implementing it.
We aim to provide clear and straightforward information that meets accessibility standards wherever practical. We have made available different access points for the public and client enquiries, commendations or complaints. These include our websites, phone numbers, email addresses and feedback/ client survey forms. We will do everything that is reasonably possible to make our services available to everyone, in line with our Equality, Diversity and Inclusion Policy. We use our best endeavours to acknowledge and respond quickly to any communications we receive and pass them on to an appropriate person. We publicise our complaints to our customers, and promptly deal with any complaints received, including escalation to the Management.
TALLP may use personal data collected for the following purposes:
For the purposes indicated above, we will process personal data we receive about you and, we will inform you where we require your consent to process your personal data. Otherwise, we will process your personal data to meet our legitimate business interests and in accordance with relevant laws.
Where permitted by applicable law or regulation, you have the right to:
TALLP have implemented reasonable technical and organizational security measures to protect your personal data collected by TALLP via the TALLP Website against unauthorized access, misuse, loss or destruction.
TALLP will not retain your personal data for longer than is necessary and we will hold it for utilization only for the purposes for which it was obtained.
If you have any queries or questions about how we use your personal data, or you require our professional services, you can contact us by post or email via the details specified below:
Please contact us by email at: firstname.lastname@example.org
Or write to the following address:
Attn: Customer Service and Support Policy
The Practice Manager
Tope Adebayo LLP (TALLP)
25C, Ladoke Akintola Street
Or call us at: +234 906 523 3664